Privacy Policy Sermo Benelux
Sermo Benelux respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. Cookies are small pieces of information stored by your browser on your computer. We use these cookies to recognize you on your next visit.

Cookies allow us to collect information about the use of our services so we can improve and tailor them to the preferences of our visitors. Our cookies do not contain information that identifies you personally. You can configure your browser to disable cookies while shopping on our site.

We use your data to process orders as efficiently and conveniently as possible. For any other purposes, we will only use your data with your explicit consent. Sermo Benelux will never sell your personal data to third parties and will only share your information with parties involved in processing your order.

You can always request, view, modify, or delete your data.

Use of Personal Data

When using our web store, we collect certain information from you, such as your name, address, phone number, billing and shipping address, email, and payment and purchase details. We store and use only the personal data that you provide directly, either as part of the service you request or when it is clear that you provide it to us for processing.

Sermo Benelux uses the collected data to provide the following services:

1. Order Fulfillment
   When you place an order, we need your name, email address, delivery address, and payment details to process your order and keep you updated on its status.

2. Account Management
   If you create an account, we store your details on a secure server. In your account, we save information such as your name, address, phone number, email address, and payment details so you don’t have to re-enter them for each new order.
   Creating an account is not mandatory. You can also place orders without creating an account, but this requires re-entering your details with each purchase.

3. Personalization and Convenience
   To make shopping as convenient as possible, we save your data and details of your orders and the use of our services with your permission. This enables us to personalize the website and recommend products that may interest you. This data is stored on a secure server.

4. Newsletters and Promotions
   With your consent, we use your information to inform you about website developments, special offers, and promotions. If you no longer wish to receive such emails, you can easily unsubscribe using the link at the bottom of any email.

5. Feedback and Site Improvement
   Data about your website usage and feedback help us improve and develop our site further.

6. Reviews
   If you decide to write a review, you can choose whether to include your name or other personal details. We reserve the right to remove any unauthorized or offensive content.

Cookies

The following cookies may be stored on your computer during your visit:

1. TradeTracker
   This cookie tracks purchase data, allowing us to fairly compensate our partner sites for their contribution to our sales. These cookies are active for up to 100 days and do not share data with third parties. More information: TradeTracker Privacy Policy.

2. Google Analytics
   Google Analytics collects data about the use of our webshop, such as how you found our site and the duration of your visit. This helps us provide personal recommendations and assist you in finding the right product. Google Analytics cookies remain active for up to 2 years and do not share data with third parties. More information: Google Analytics Privacy Policy.

3. Criteo Retargeting
   Criteo analyzes your behavior on our website to show personalized ads on other sites. Criteo cookies remain active for up to 12 months and do not share data with third parties. More information: Criteo Privacy Policy.