As a consumer, you have the right to withdraw from the contract within a period of 14 days without giving any reason.

Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), physically takes possession of the goods. In the case of services, the period starts from the day the contract is concluded.

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement (e.g., in writing by post or email). You may use the model withdrawal form (see below), but it is not obligatory.

Our contact details:
Sermo Benelux
Bernstraat 9, 2660 Antwerpen
[email protected]

To comply with the withdrawal deadline, it is sufficient that you send your communication regarding the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from the contract, we will refund all payments you have made, including delivery costs (except for any additional costs resulting from your choice of a more expensive delivery method than the cheapest standard delivery), without undue delay and in any event no later than 14 days from the day we are informed of your decision to withdraw from the contract.

We will make the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this refund.

We may withhold the refund until we have received the goods back, or you have provided proof that you have returned the goods, whichever comes first.

Return of Goods

You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract. You are on time if you send back the goods before the 14-day period has expired.

The costs of returning the goods are at your own expense, unless otherwise agreed. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [Sermo Benelux, Bernstraat 9, [email protected]]

I/We () hereby notify you that I/We () withdraw from our contract for the sale of the following goods/service (*).

• Ordered on () / Received on ():
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date: